Phone Call – Formal Conversation
If you make a phone call in English, it's good to know some phrases used in formal conversation. Today you will learn phrases for beginning a phone call, taking and leaving messages, checking and clarifying information, and finishing a phone call. Let's start!
These are common ways for a receptionist at a company/organization to answer the phone:
Thank you for calling [comapany name]. How may I direct your call?
[Company name] - good afternoon.
[Company name], John speaking. How can I help you?
You can introduce yourself using:
Good morning, this is [name] from [compamy name].
Hello, this is [name].
If you want to speak with somebody, use:
Could I speak with...?
May I speak with...?
Here you can also introduce a topic:
I'm calling about...
I'm calling to...
Now the receptionist says:
I will transfer you.
One moment please - I'll put you through.
When the person is not available, the receptionist says:
I'm sorry, she/he is not available at the moment.
I'm sorry, he's on another call.
I'm sorry, she's out of office at the moment.
Here the receptionist can use some phrases for offering to take a message:
Can I take a message?
Would you like to leave a message?
If you don't want to leave a message say:
No thanks, I will try to reach him later.
Thank you, I'll call back later.
If you want leave a message say:
Please ask him to call me back.
Could you ask him to call me back?
Could you tell him that the contract is ready?
While taking the message, the receptionist can check the information:
Could you spell your last name please?
Could you repeat the company name please?
Let me read that back to you if it's correct.
When you want to finish the conversation use:
Thanks for calling.
Well, it was nice talking with you.
Now you can promise future contact:
Talk to you soon.
I'll call you back later.
I'll get in touch in a couple of weeks.
Then finish the conversation:
Have a nice day.
Thank you, bye.
Phone call vocabulary
At the end, let's see some phone call vocabulary:
dialing the number - when you make a phone call and choose the number
pick up the phone - answering the phone
busy signal - a sound that tells you that the other person is currently using the phone
voicemail - you can leave a message, when nobody is answering the phone
on hold - when you wait for your call to be answered
hang up - when you finish the conversation
Do you have any thoughts, questions or suggestions? Have you spotted a mistake or you don't agree with something? Leave a comment :-)